New Installation Q&A

Do you work with one specific tile manufacturer or are there choices?
Can my old ceiling tiles be re-cycled for credit?
Do you have minimums in terms of job sizes?
How do I know whether I must replace my ceiling tiles or if they can be restored?
When working with low ceiling heights, where ceiling tiles/grids would consume too much head-room, is there an acoustical treatment available?
Must all ceiling work be provided through General Contractors?
How can I know if you will perform as promised?
Is it possible to install a new ceiling system in a designer color within a reasonable cost allowance and time-frame?
I have seen new ceilings that are not level. How can I be certain you will do better?
New ceilings look great when they are installed. Do you have a solution for the discoloration that will inevitably occur?

SafeSound Acoustics has continued through the years to install ceiling systems produced by a host of manufacturers. Our clients select the product that best serves their needs both practically and aesthetically. Then we order it in and make the installation. When asked, we are pleased to offer our opinion of one product vs. another but ultimately the selection is made by the client.
Yes. Some of the tile manufacturers have recycling programs that lessens the amount of old material being disposed of in landfills. However, there is one precautionary note. If the tiles have been painted, the tiles will not be accepted for recycling. The only exception to that rule is if ProCoat’s product had been used on the tiles. That material would be acceptable.
The proverbial statement applies here. No job is too big or too small. As should be expected, the smaller the job, the highe the cost per square foot, since the economies of scale still apply.
Since SafeSound provides both services we can be comfortably viewed as impartial. Let us look the ceiling over and make a recommendation. Generally speaking, if the ceiling tile material is still structurally sound, it can be restored. What constitutes “structurally sound” … simply stated, the material must be dry, flat, and whole.
Sometimes, the space above the t-bars required to allow the tiles to be slid into place, is more than can be sacrificed for safe passage below. In these instances, it is wise to consider the application of an acoustical plaster system. The amount of room required is much less and the appearance is seamless. SafeSound has completed the manufacturer’s training program and can provide this additional option.
No. If there is a major renovation project planned, it is generally wise to include the ceiling as part of the General Contractor’s Scope of Work. This will ensure that this part of the project is scheduled in at the appropriate time. On the other hand, the ceiling installation can always be scheduled at a later date when everyone else is no longer on the job site. Sometimes, this is the preferred approach due to other considerations. SafeSound is pleased to provide its services in whatever mode that best suits the client’s needs.
Everyone makes the same claims, so it is no wonder that such a question is asked. The best way to deal with this uncertainty is by looking at a company’s track record. Those who do not perform, typically do so as a matter of course. The longer that they have been in business, the more likely they are doing something right. While references are nice, no one will provide a reference unless they are certain the comments will be favorable. So it is hard to put a lot of stock by reference letters or calls. Better sources of information regarding a contractor’s reputation are the suppliers of products that they use. These sources can speak to the reputation “on the street,” whether they would recommend them, are they certified by the product manufacturers, etc. SafeSound welcomes this form of investigation in order to achieve a level of comfort.
Manufacturers of acoustical systems have a difficult time producing what they consider small quantities, in a special color. The up-charge for such an order would be excessive if not impossible. However, that does not mean that a special color is not attainable. The more common approach is to install the system in the stock white color. Then, the same product that is used to restore old ceilings (tinted to the designer color) can be applied for far less cost than the new product up-charge. Also, there is no delay waiting for a special order to be processed.
The human eye can do so much and when it comes to installing acoustical ceilings, the professionals use laser equipment that takes the guesswork out of the equation. However, this equipment represents an investment that not every contractor is willing or able to make and, for them, they must rely on less accurate ways of making the installation. SafeSound uses the most advanced equipment, leaving guesswork to others.
Particularly, when installing an expensive ceiling system, this question is raised. Why make such an investment when in a few years it will no longer look bright and new. The fact remains that products exist that allow the owner to maintain the ceiling’s appearance and forestall a major renovation project. And when that time comes, SafeSound can restore the ceiling with an acoustical coating that will outlast the original one provided by the manufacturer.

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